Returns and Exchanges

Player Ten Guarantee

If our products fall short of your expectations we will take them back and issue a full refund or exchange up to 45 days after purchase (return shipping included).

We strive to create experiences that bring your friends closer together. When we fall short we want to learn about your experience. Before your refund or exchange is issued we will ask that you complete a short questionnaire about your experience so we can serve you better in the future.

Please fill out the short refund request survey here.


Change your mind? It happens. We’re happy to exchange unopened products within 45 days of purchase.

Please submit your exchange request to

Being first is fun!